This Privacy Policy explains what information neotonic-usa.com ("we", "us", "this site") collects when you visit, why we collect it, and what control you have over it. We have written it in plain language rather than dense legal phrasing, because a privacy policy nobody can read protects nobody.
1. Information We Collect
Information you give us voluntarily
If you contact us by email, we receive your email address and whatever you choose to include in your message. We keep that correspondence only as long as needed to respond and to maintain a record of the exchange.
Information collected automatically
Like most websites, our servers and analytics tools automatically record certain technical information when you visit:
- IP address (typically anonymised or truncated by our analytics provider)
- Browser type, version and language settings
- Device type, operating system and screen resolution
- Pages you visited on this site, time spent, and scroll depth
- The referring website or search engine that brought you here
- Approximate geographic region derived from IP address — country and often city level, never a precise location
This information is aggregated and used to understand traffic patterns. We do not attempt to identify individual visitors from it.
What we do not collect
We do not collect payment card details, bank information, government identification numbers, or health records. We do not process transactions. When you click through to purchase, you leave this site entirely and any information you provide is collected by the product vendor under their own privacy policy — not ours.
2. How We Use Information
We use the information described above for a limited set of purposes:
- To operate the site and keep it functioning correctly across devices and browsers
- To understand which content visitors find useful, so we can improve it
- To diagnose technical problems and monitor site performance
- To respond to enquiries you send us
- To track affiliate referrals so that qualifying commissions are attributed correctly
- To detect and prevent fraudulent activity, abuse or security threats
We do not use your information to build advertising profiles, and we do not sell, rent or trade personal information to third parties.
3. Cookies and Similar Technologies
Cookies are small text files stored by your browser. This site uses several categories:
Essential cookies
Required for basic site functionality — remembering that you have dismissed a notice, for example. The site cannot function properly without these.
Analytics cookies
These help us understand aggregate visitor behaviour: which pages get read, where people leave, how long they stay. The data is aggregated and does not identify you personally.
Affiliate tracking cookies
When you click a link to a product vendor, a cookie may be set by that vendor's affiliate network to record that the referral came from this site. This is how commission is attributed. These cookies typically expire between 30 and 60 days after being set, depending on the network.
Managing cookies
Every major browser lets you view, block or delete cookies through its settings. Blocking all cookies may affect how parts of this site or the vendor's checkout process function. If you prefer not to be tracked for affiliate purposes, you can visit the vendor's website directly rather than clicking through from here.
4. Affiliate Relationships
This site participates in affiliate programmes. If you click a link on this site and subsequently make a purchase, we may receive a commission from the vendor at no additional cost to you.
5. When We Share Information
We share information only in these circumstances:
- Service providers: hosting companies, analytics providers and email services that process data on our behalf under contractual confidentiality obligations
- Affiliate networks: referral information necessary to attribute commissions, which does not include personally identifying details we hold
- Legal requirements: where we are required by law, court order or valid governmental request to disclose information
- Protection of rights: where disclosure is necessary to investigate fraud, enforce our terms or protect the safety of users
We do not sell personal information. We have not sold personal information in the preceding twelve months and have no plans to do so.
6. Your Rights
If you are in the European Economic Area or United Kingdom (GDPR)
You have the right to request access to personal data we hold about you; to request correction of inaccurate data; to request erasure; to object to or restrict processing; to data portability; and to withdraw consent where processing is based on consent. You also have the right to lodge a complaint with your national supervisory authority.
If you are a California resident (CCPA/CPRA)
You have the right to know what categories of personal information we collect and the purposes for collection; to request deletion; to opt out of the sale or sharing of personal information (note that we do not sell personal information); to correct inaccurate information; and to not be discriminated against for exercising these rights.
Exercising these rights
Contact us using the details below. We will respond within the timeframe required by applicable law — generally 30 days under GDPR and 45 days under CCPA. We may need to verify your identity before acting on a request, to protect against fraudulent requests made in your name.
7. Data Retention and Security
We retain analytics data in aggregated form for a limited period, typically no longer than 26 months. Email correspondence is retained only as long as necessary for the purpose it was sent.
We use reasonable technical and organisational measures to protect information, including HTTPS encryption across the site. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. We encourage you not to send sensitive personal or medical information through unencrypted email.
8. Children's Privacy
This site is intended for adults aged 18 and over. We do not knowingly collect information from children under 13 (or under 16 in jurisdictions where that is the applicable threshold). If you believe a child has provided us with personal information, contact us and we will delete it promptly.
9. Third-Party Websites
This site contains links to external websites, including the official product vendor. Once you follow such a link, this Privacy Policy no longer applies. We have no control over the content or privacy practices of third-party sites and accept no responsibility for them. We encourage you to read the privacy policy of any site you visit.
10. International Transfers
Our service providers may process data in countries outside your own, including the United States. Where data is transferred out of the EEA or UK, we rely on appropriate safeguards such as Standard Contractual Clauses or adequacy decisions.
11. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. The "last updated" date at the top of this page will always show when the current version took effect. Material changes will be flagged prominently on the site. Continued use of the site after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
For any question about this Privacy Policy, or to exercise any of the rights described above, contact us at:
Email: privacy@neotonic-usa.com
Website: neotonic-usa.com
Response time: within 24–48 business hours for general enquiries
For questions about an order you have placed, a shipment, or a refund, please contact the product vendor directly — we are an independent review site and have no access to vendor order systems, customer accounts or transaction records.